Frequently Asked Questions (& Answers)


If we buy a number from you, does the number belong to us?

Yes, if you purchase the number from us with full payment, the number is yours and you can port away immediately or at a future date with no additional charges. If you decide to keep the number with us you may pay some rental and usage charges but you will not be subject to any minimum contract term.


Do you sell mobile numbers?
Yes, you can search for them on our website by entering ‘Mobile’ in the Town/ City/ County search box and then press the ‘Search’ button


Do you provide numbers on SIM cards?
Yes, we can provide both landline and mobile numbers on our XL Multi-SIM cards and the SIM cards will work on Vodafone, O2 and EE’s networks using the best signal at any time. You can also port your existing mobile number on to the SIM card and use both at the same time!


Do your prices include VAT?
Yes, all prices for memorable numbers, services and calls shown on our website include VAT.


How much does it cost to route numbers to my UK landline or mobile phone?
If you purchase the number and use it on our network, it’s free to route calls to your UK landline and call routing to mobile phones is charged at just 1ppm or you can get on of our XL Mobile Multi-SIM cards and there are no incoming call charges and you get unlimited calls to UK mobiles and landlines too.


Do you provide VoIP systems?
Yes, we do! Our XL Hosted Voice Service (XLHV) will allow you to purchase or rent one or more Yealink VoIP phones from us with your memorable landline number connected so that you can receive calls and also send your memorable number as Caller ID on outgoing calls.


Do your phone numbers come with a telephone line?
We can provide your number with a VoIP telephone on our XLHV service which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number or we can provide your with an XL Mobile Multi-SIM. If you want the number as a physical telephone number, this can be done. You will need to tell us the postcode of the premises you would want to have the line at and ideally provide us with an existing number there so that we can check and make sure that this can be provided to you.


How long does it take for my number to go live if I use it on your network?
Most numbers go live within an hour of payment being received although it can take 24 hours in some cases, depending on the number you have purchased. Once you have chosen a number we can tell if it will be a same day or next day connection.


How do I port my number away from you to another company?
Once you have paid for your number in full, we will provide you with the porting details; these are usually on your invoice. Once you have these details you simply provide these to your new telephone service provider and they will do the rest.


How long does porting take?
Porting can take as little as 5 working days but can take a couple of weeks. Porting does not always work first time due to BT’s antiquated off-shore porting processes, but we will not ever reject your porting away request – once we receive it, your port will happen.


Does Caller ID work through these numbers?

Yes, caller ID is fully transparent via all of our memorable numbers.


Can we pay you with a credit card or debit card online?
No, we don’t accept card payments online, but you can pay with a credit or debit card by calling our PCI compliant AutoPay service on 03300 221100 once you have told us the number or numbers you wish to purchase and we have provided an invoice to you


Can we pay with the telephone?

Yes you can pay for numbers by calling our PCI compliant AutoPay service on 03300 221100 once you have told us the number or numbers you wish to purchase and we have provided an invoice to you.


Can we pay with PayPal?
No, we do not accept PayPal.


How do we pay via BACS/online banking?
Our bank details are as below:
Sort Code: 30-91-89
Account No: 18859668
Account Name: The Glow XL Group Limited
Bank: Lloyds Bank plc
Reference: Please use your memorable number as the reference number


Can we spread payments over a number of months?
Yes you can. You can pay an initial deposit and then spread the remaining balance over 3, 6 or 12 months. Payment must be made via direct debit.


Call: 08000 445 445
Email: numbers@phonenumbers.store
Web: www.phonenumbers.store

Phone Numbers Store is part of The Glow XL Group Limited
www.theglowxlgropup.com
Business Established in 2011

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