Frequently Asked Questions (& Answers)


If we buy a number from you, does the number belong to us?

Yes, if you purchase the number from us with full payment, the number is yours and you can port away immediately or at a future date with no additional charges. If you decide to keep the number with us you may pay some rental and usage charges but you will not be subject to any minimum contract term.


Do your prices include VAT?
Yes, all prices for memorable numbers, services and calls include VAT.


How much does it cost to route numbers to my UK landline or mobile phone?
If you purchase the number and use it on our network, it’s free to route calls to your UK landline and call routing to mobile phones is charged at just 1ppm.


Do you provide VoIP systems?
Yes, we do! Our XLHV service will allow you to purchase or rent a VoIP phone from us with your memorable number connected so that you can receive calls and also send your memorable number as Caller ID on outgoing calls.


Do your phone numbers come with a telephone line?
We can provide your number with a VoIP telephone which will plug directly in to your existing broadband service or we can route them to existing landlines, mobile phones or to your existing VoIP system or other business telephone number. If you want the number as a physical telephone number, this can be done. You will need to tell us the postcode of the premises you would want to have the line at and ideally provide us with an existing number there so that we can check and make sure that this can be provided to you.


How long does it take for my number to go live if I use it on your network?
Most numbers go live within an hour of payment being received although it can take 24 hours in some cases, depending on the number you have purchased. Once you have chosen a number we can tell if it will be a same day or next day connection.


How do I port my number away from you to another company?
Once you have paid for your number we will provide you with the porting details; these are usually on your invoice. Once you have these details you simply provide these to your new telephone service provider and they will do the rest.


How long does porting take?
Porting can take as little as 5 working days but can take a couple of weeks. Porting does not always work first time due to BT’s antiquated off-shore porting processes, but we will not every reject your port request – once we receive it, your port will happen.


Does Caller ID work through these numbers?

Yes, caller ID is fully transparent via all of our memorable numbers.


Can we pay you with a credit card or debit card online?
Yes you can pay for numbers via our website at www.phonenumbers.store usingany UK debit or credit card.


Can we pay with the telephone?

Yes you can pay for numbers by calling our PCI compliant AutoPay service on 03300 221100 once you have told us the number or numbers you wish to purchase and we have provided an invoice to you.


Can we pay with PayPal?
No, we do not accept PayPal.


How do we pay via BACS/online banking?
Our bank details are as below:
Sort Code: 30-91-89
Account No: 18859668
Account Name: The Glow XL Group Limited
Bank: Lloyds Bank plc
Reference: Please use your memorable number as the reference number


Can we spread payments over a number of months?
Yes you can. You can pay an initial deposit and then spread the remaining balance over 3, 6 or 12 months. Payment must be made via direct debit.


Call: 08000 445 445
Email: numbers@phonenumbers.store
Web: www.phonenumbers.store

Phone Numbers Store is part of The Glow XL Group Limited
www.theglowxlgropup.com
Business Established in 2011

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